Book Review: Manners That Sell
About The Book:
Title: Manners That Sell: Adding The Polish That Builds
Profits
Author: Lydia Ramsey
Author Website: http://www.MannersThatSell.com
Publisher: Longfellow Press, Savannah, GA
Publisher Address: P.O. Box 16545, Savannah, GA 31416,
912–598–9812
ISBN: 0–9670012–0–X
Price: $19.95 Date: 2000, Page Count: 188
About The Reviewer:
Name: Bonnie Jo Davis
Address: 7 Via Caseta, Rancho Santa Margarita, CA 92688
E–mail: Bonnie@DavisVirtualAssistance.com
This beautifully laid out trade paperback has a gorgeous
and practical
design both inside and out. I recommend you read this
book with a
highlighter and a pen and be ready to take copious notes
in the blank
pages thoughtfully provided between chapters.
Manners That Sell: Adding The Polish That Builds Profits
should be
required reading for high school and college students and
for anyone
already in the business environment. Once upon a time,
good manners were
taught in school and at home, but that time has long
since passed. This
book provides the perfect refresher course for those of
us who were taught
manners but no longer remember the finer points of
etiquette.
While reading this book I discovered that the author,
Lydia Ramsey,
covered every conceivable point of etiquette including
many that I’d never
been taught. Each of the twelve chapters covers one main
topic broken down
into digestible bite sized chunks of rules and guidelines
to enhance
credibility and professionalism. Topics include first
impressions,
greetings and introductions, the art of conversation,
dressing for
business, telephone courtesy, electronic etiquette,
correspondence in
business, etiquette in the office, gift–giving in
business, etiquette out
of the office, dining for profit and doing business
internationally.
The author of this delightful book, Lydia Ramsey, is a
business etiquette
expert with over thirty years of experience working with
non–profits,
corporations, colleges and universities. She is a
frequently published
author who presents workshops, seminars and keynotes on
all aspects of
business etiquette.
I recommend businesses buy this book in bulk and present
one to every
employee from the frontline up to the top management. In
this ever
changing world with so many consumer choices, the bottom
line is often
affected by the simple courtesies that can and should be
afforded to
customers. You need this book if you want your employees
to succeed and
your business to thrive.
Bonnie Jo Davis is a Virtual Assistant with over twenty
years of
experience helping small businesses grow. For more
information on her
marketing and administrative services visit
http://www.DavisVirtualAssistance.com
(c) 2005, Davis Virtual Assistance. Reprinted rights
granted to all venues
so long as article and byline are reprinted intact and
links are made
live.
|
